Answer it once, not twice a week
Searchable help articles that deflect the questions your team keeps retyping. On the same portal as your boards, so customers never have to find a second site.
The problem
The same three questions
Every support team has them: the questions that arrive weekly, get answered from memory, and never turn into anything reusable. The answer exists — in a Slack thread, in an agent's saved replies, in somebody's head.
A knowledge base is where that answer goes to be found by the next person, including by the search engine they asked first.
What you get
Everything in knowledge base
Search that works on a small corpus
Full-text search across titles and bodies. No index to configure, and it stays correct as you add articles.
On the same portal
Help, boards, roadmap, changelog, and status live at one address. A customer who bookmarks one finds all of them.
Linkable from support
Every article has a stable URL, which is what makes it useful in a reply macro.
Feeds the loop
An article that keeps getting read is a product problem. Turn the recurring question into a feedback post and fix the cause.
Indexable
Public articles are crawlable, so the customer who searches the web instead of your site still lands on your answer.
Your branding
Your domain, your logo, your colours — on the page a frustrated customer reads.
Questions
Frequently asked
Keep reading
Works with
Status pages
Per-component health, incident timelines, and operator notices — on your own domain. Every minute your status page stays silent during an outage is a support ticket you chose to receive.
Learn more →Feedback boards
Customers post ideas and bugs, vote on the ones they care about, and get told when their request moves. You get a ranked list instead of a shared inbox.
Learn more →Forms & surveys
Ask specific questions, route the answers to the right board, and keep the respondent attached to the post that results — so you can still close the loop.
Learn more →Full documentation lives at docs.signlos.com.
Your customers already told you what to build
It is in a support inbox, three Slack threads, and a spreadsheet nobody has opened since March. Put it somewhere it can be counted.
No credit card required to start. $0 forever.